Service Center


Tel: +41 79 961 8241


Global Customer Service

Global Customer Service

Making the difference

Your Benefits

  • 24/7 hotline service.
  • Local service centers in the USA, China, India and Thailand 
  • Experienced and highly skilled field engineers
  • Tele Link service enables remote assistance wherever customers are located

With a passion for precision and perfection, we offer premium Swiss quality service and ensure your equipment runs at maximum productivity.


Call us when you need us

Our 24/7 service hotline offers customers the security of fast and comprehensive support.

We are where our customers are

With well-established customer service centers in the USA, China, India, Thailand and Switzerland, and a highly-qualified, experienced field

service network, we are on hand to service customers locally, in their own language according to their own customs.

Enhancing productivity

Our personalized trainings are designed to maximize machine productivity and to achieve premium product quality.

Topics include: optimizing control parameters, troubleshooting, equipment/line overview, optimizing hardware adjustments, etc.

Minimizing downtime

Tele Link is the remote service from Texa Packaging, allowing customers to receive real-time online assistance. Engineers connect directly to customer equipment over a secure network.

The engineers can see the equipment “live”, or reconstruct recent events. All this minimizes downtime of machines and thereby increases productivity.