Global Customer Service

Global Customer Service

Global Customer Service

Making the difference

With a passion for precision and perfection, we offer premium Swiss quality service and ensure your equipment runs at maximum productivity.

Increasing productivity

Our personalized training is designed to maximize machine productivity and achieve premium product quality.

Topics include:

  • Optimizing control parameters
  • Troubleshooting
  • Equipment/Line overview
  • Optimizing hardware adjustments, etc.
Customer service employee checking electronics on machine
Passion for precision and perfection

Remote FAT - Factory Acceptance Test

Scheduled onsite Factory Acceptance Tests (FAT) are not always possible due to travel restrictions, a shorter timeline, unavailability of experts and other issues.

Today we see a need for digitization. Therefore, we are presenting an individual online solution specific to customer needs - Remote FAT.

Experience a Factory Acceptance Test LIVE with our trained experts through a secured software tool like Microsoft Teams and Skype for Business

Man with tablet
Smart online solution

Minimizing downtime

Tele Link and MB Connect are the remote services from Texa Packing that allows customers to receive real-time online assistance. Our engineers connect directly to customer equipment over a secure network. 

Engineers can see the machines "live" or reconstruct recent events. This minimizes machine downtime and increases productivity at the same time.

Man working on computer
Increasing productivity

Your Benefits

  • 24/7 hotline service.
  • Local service centers in the USA, China and India
  • Experienced and highly qualified field engineers
  • Tele Link Service enables remote assistance wherever customers are located

We are there when our customers need us

With our global network of competent service centers and a highly-qualified and experienced team of field service engineers, we are on hand to support customers locally, in their own language, and according to their own customs.

PackSys Global AG Service Center

Oldisstrasse 59
7023 Haldenstein
Madag Decoration building in Fahrweid, Switzerland

Madag Printing Systems AG Service Center

Brunaustrasse 185
8951 Fahrweid
PackSys Global office and assembly hall Rüti, Switzerland

PackSys Global AG Service Center (Headquarters)

Joweid Zentrum 1
8630 Rüti
Brückner Group China building in Suzhou, China

Brueckner Group China Co. Ltd

No 95 Xinglin St, Industrial Park
Suzhou 215027, Jiangsu
PackSys Global building in Mumbai, India

PackSys Global (India) Pvt. Ltd.

Venus Bldg., Thane-Belapur Road
Navi Mumbai 400708
Brückner USA building in Portsmouth, USA

Brueckner Group USA, Inc.

200 International Drive, Suite 105
Portsmouth, NH 03801
United States
High Building in Brazil

PackSys Global Contact - Brazil

09750-730 Sao Bernardo do Campo, S.P.